Excellence Nationwide Service
Powered by global capability and almost a 100 years of experience, SMARTECH delivers fast, reliable nationwide service supported by skilled technicians and a trusted call-centre support team, ensuring exceptional service and strong customer satisfaction.
11,000+
Hardware Assets Maintained
20,000+
Break-Fix & Preventative
2,000+
New Equipment Deployed (2025)
90%+
SLA Performance
Our Service Capabilities
Partner with SMARTECH and gain access to a nationwide team of expert service technicians equipped with the skills and experience needed to keep your equipment performing at its best. When your request needs more than phone support, our technicians can be onsite quickly to ensure your machine is running smoothly.
Experienced Service Technicians - Nationwide Network
Our team of 55 highly trained and skilled SMARTECH technicians forms part of Australia's largest and most responsive technical service team in the printing and eCommerce industry, ensuring fast, expert support wherever you operate. Backed by SMARTECH's nationwide service network—recognised as one of the industry's largest national service teams—we deliver professional on‑site care, deep technical expertise, and reliable resolutions that minimise downtime and keep your business moving.
Call Centre - 24/7 Support
24/7 support for your printer needs. Our call centre team provides rapid response times, expert troubleshooting, and efficient service scheduling to keep your business productive.
CX Team
Customer experience is at the heart of everything we do. Our CX team ensures seamless support from initial contact through service completion, building lasting partnerships.
Warehouse
Comprehensive parts inventory for all major printer brands. Our warehouse team ensures rapid delivery of components, supplies, and consumables to minimize your equipment downtime.
Meet Our Team
The people behind our exceptional service. Together, we're committed to your success.
What Our Customers Say
Don't just take our word for it. Here's what our valued customers have to say about working with us.
"Our commercial printers are critical to our business. This team's response time is outstanding - they had our main production printer back online in under two hours. Their technicians know these machines inside and out."
Sarah Johnson
Operations Manager
Corporate Print Solutions
"We run multiple large format printers 24/7. Having a reliable service partner is essential. Their warehouse always has the parts we need, and the call centre is incredibly responsive. Best printer service we've worked with."
Michael Chen
Plant Manager
Tri-State Manufacturing
"As a printer reseller, we depend on fast, professional service for our clients. This team consistently delivers. Their CX team keeps everyone informed, and their technicians represent us well in the field."
Emily Rodriguez
Director of Operations
Metro Office Systems
Our Locations Across Australia
With offices in major cities nationwide, we're always close by to service your printer needs.
